Shipping policy

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship within Canada only.

Available shipping options will be displayed at checkout based on your delivery address.

Shipping Rates

Standard shipping within Canada is CA$6.99.

We offer FREE standard shipping on orders of CA$49 or more. Free shipping is applied automatically at checkout when your order meets the minimum purchase requirement.

Final shipping charges will always be displayed at checkout before payment.

Estimated Delivery

Delivery times vary depending on the destination and shipping carrier.

Please allow 1–2 business days for order processing, in addition to carrier transit time.

Estimated delivery dates or transit times shown at checkout are estimates only and are not guaranteed. Remote or rural destinations may require additional delivery time.

Shipping Carriers

We ship orders using trusted national carriers, including Canada Post, UPS, FedEx, and DHL.

Carrier selection may vary depending on the destination, package size, service availability, and shipping method.

Delivery Confirmation

A shipment is considered delivered when it is marked Delivered by the carrier.

If your order is marked as delivered but you have not received it:

Check surrounding delivery areas, mailrooms, concierge desks, and with other members of your household or building.
Please allow up to 2–3 business days, as carriers may occasionally mark packages as delivered shortly before final delivery.
Contact the carrier directly using your tracking information if the package still cannot be located.
If the issue remains unresolved, please contact us at info@pawomics.com and we will review the situation.

Pawomics is not responsible for packages that are lost or stolen after confirmed delivery. However, we will review delivery issues individually and assist where reasonably possible.

Incorrect Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Pawomics is not responsible for delays, failed deliveries, or packages delivered to an incorrect address due to inaccurate information provided by the customer.

If you notice an address error, please contact us at info@pawomics.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Damaged or Incorrect Shipments

If your order arrives damaged, defective, or incorrect, please contact us at info@pawomics.com as soon as possible with your order number and photos of the item.

If the issue is confirmed, Pawomics will cover the applicable return shipping cost and arrange a replacement or refund as appropriate.

Shipping Delays

Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, service disruptions, or other circumstances outside our reasonable control.

Pawomics is not responsible for delays caused by shipping carriers or circumstances beyond our control.