Question 1

What does the Microbiome kit check?

Accepted Answer

The Microbiome kits focus on different aspects of your dog’s microbiome and health:Gut Health kit: checks gut bacteria to understand digestion, nutrient absorption, and overall gut balance. Includes guidance for personalized probiotics and nutrition.Skin Health kit: analyzes skin microbiome to identify causes of itching and irritation, with skincare guidance based on the results.Dental Health kit: targets root causes of bad breath and gum health.Prices: CAD 179.00 each.Product links:Dog Microbiome Kit For Gut HealthDog Microbiome Kit For Skin HealthDog Microbiome Kit For Dental Health

Question 2

How does the Microbiome kit work?

Accepted Answer

Here's how the Microbiome kits work:Process: At-home sample collection is done by you. The sample is sent to a Canadian GMP-certified lab for analysis. Results are delivered in 2–3 weeks, along with a personalized care plan.Gut Health kit: Analyzes gut bacteria to understand digestion, nutrient absorption, and overall gut balance. Includes guidance for personalized probiotics and nutrition.Skin Health kit: Analyzes the skin microbiome to identify causes of itching and irritation, with skincare guidance based on the results.Dental Health kit: Targets root causes of bad breath and gum health.

Question 3

How long does it take to get results?

Accepted Answer

Lab analysis in a Canadian GMP-certified lab, with results delivered in 2–3 weeks, plus a personalized care plan.

Question 4

What does the DNA Kit check?

Accepted Answer

It reveals genetic blueprint, breed mix, inherited traits, health risks, food sensitivities, and provides lifetime access to the genome profile.

Question 5

How does the DNA Kit work?

Accepted Answer

At-home sample collection, then analysis in a lab. The results are delivered as a report; markers are explained with what they mean and their health relevance. You get lifetime access to your dog’s genome profile.

Question 6

How long does it take to get results?

Accepted Answer

Typically 3–4 weeks after the sample arrives at the lab, with an email notification when the report is ready.

Question 7

What ingredients are in each probiotics?

Accepted Answer

Here are the ingredients details you asked for:Veterinary Probiotics-4(Dogs)- 8 strains- 10 Billion CFU per capsule- Enteric-coated- (Exact ingredient list not fully shown in the retrieved data)Veterinary Probiotics-5 (Pets)- 5 Billion CFU per stick- Contains strains BL986 and TWK10- Includes prebiotic fiber (inulin) and other prebiotic components

Question 8

Are the supplements safe?

Accepted Answer

Yes, our supplements are formulated with high-quality, science-backed ingredients and are manufactured under strict quality and safety standards. Each product goes through purity and safety testing to ensure it’s suitable for dogs of all sizes and ages.

Question 9

How long does it take to see results?

Accepted Answer

Most dogs begin to show improvements such as better stool quality, reduced digestive discomfort, or increased energy within 2 to 4 weeks. However, every dog responds differently depending on their gut health and daily routine. For best results, we recommend consistent daily use.

Question 10

When will my results be ready?

Accepted Answer

Results are typically available within 3–4 weeks after your sample arrives at our lab. You’ll receive an email notification as soon as your report is ready to view.

Question 11

How do I understand the markers in the report?

Accepted Answer

Our report breaks down each marker with clear explanations, including what it means, why it matters, and how it may relate to your dog’s health.

Question 12

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 13

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 14

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 15

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 16

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

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